service recovery信息详情
服务补救
recovery───n.恢复,复原;痊愈;重获
recovery room───n.手术后的特别病房,恢复室;恢复室;手术后的特别病房
service───n.服务,服侍;服役;仪式;vt.维修,检修;保养;n.(Service)人名;(英)瑟维斯;adj.服务性的;耐用的;服现役的
rapid recovery───快速康复; 快速回收
bulimia recovery───贪食症康复
economic recovery───经济复原;经济复苏;经济采收率
age recovery───年龄恢复
speedy recovery───迅速恢复;早日康复;尽快康复
recovery key───恢复密钥
service recovery include the exterior service recovery and the internal service recovery.───服务补救包括外部服务补救与内部服务补救。
Frontline staff's service recovery performance has significant effect on customer satisfaction after service recovery.───一线员工的服务补救绩效对顾客补救后的满意度起着重要作用。
Service recovery as a theory of services marketing has gradually been applied to hospital services.───服务补救作为服务营销理论,已逐步应用到医院的服务实践中去。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.───服务补救;顾客归因;关系质量;补救预期;顾客满意;行为意向。
So far at home and abroad, service recovery studies are on service failure occurred after the remedial actions.───至今国内外在服务补救的研究中,都是关于服务失败发生后的补救行为。
However, if companies want to have the maximal utility of service recovery, they must understand customers' service recovery expectations.───然而,要让服务补救达到最大效用,就必须瞭解顾客对补救的期望。
Understanding customers' service recovery expectation is very important for drawing up the recovery strategy.───瞭解顾客对服务补救的期望,对于拟定服务补教策略是十分重要的。
Once the service failure happened, consumers will have negative reaction. So companies must regard the service recovery as importance.───企业所提供之服务一旦发生失误,就会使消费者对企业产生负面的反应,所以企业必须正视服务补救的重要性。
With these points, we can make a definition on total service recovery management.
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